privacy & safety

We take your privacy and safety very seriously, which means we take all reasonable steps to protect your information and ensure our conduct and practice always meets the highest professional standards.

Safe Key

Privacy & Confidentiality

Everything that is discussed or disclosed is kept in strict confidence. The only exceptions are for professional supervision and mandatory reporting, that is: where there is a clear risk of harm to you or another person; if a serious crime has been committed; if there is a risk of harm to a child.

Information Security

Cornerstone is a paperless business with all information securely stored online with high levels of encryption (SSL) and cyber-security protocols (including multi-factor authentication) that meets the requirements of the Privacy Act 1998 (Cth). Any hardcopy documents are securely destroyed after being uploaded.

Ethical Standards

Our clients' wellbeing is our first priority. We commit to always acting in our clients' best interests and fulfilling our duty of care. All aspects of the client/therapist relationship and our business practices are governed by our Code of Ethics that has been developed to meet or exceed the best in industry standard.